Contact Us FxView

Direct Communication Channels in United Arab Emirates

Our company provides several contact options tailored for traders based in the United Arab Emirates. We operate dedicated support lines aligned with Dubai Standard Time (GMT+4). These include live chat, email, and telephone support through our regional office to ensure timely assistance.

Using live chat offers the fastest response, with agents replying within 30 seconds during peak hours (8:00 AM to 8:00 PM DST). Email queries receive a reply within 2 hours for urgent matters and up to 24 hours for general questions.

We provide a UAE-specific phone number (+971-4-XXX-XXXX) staffed by bilingual representatives fluent in English and Arabic. This line assists with account verification, deposit confirmations, and technical platform problems, available Monday to Friday, 9:00 AM to 6:00 PM DST.

Account-Specific Support Services

Trading Account Assistance

Our support specialists manage all trading account concerns through dedicated teams. Opening new accounts is prioritized with processing times within 1 hour on business days. We verify Emirates ID, passports, and utility bills for UAE clients.

Deposit and withdrawal inquiries are handled by financial advisors who assist with local bank transfers, bank delays, and payment confirmations. Supported UAE banks include Emirates NBD, ADCB, FAB, and RAKBANK.

Technical support covers installation and configuration of MT5, ActTrader, and mobile apps on Windows, Mac, iOS, and Android devices. Connection problems typically resolve within 15 minutes via remote assistance.

Regulatory and Compliance Support

We maintain compliance officers specialized in UAE regulatory frameworks. They assist with tax documents, FATCA requirements, and local trading laws. UAE traders receive detailed guidance on account verification and reporting.

KYC procedures accept Emirates ID, UAE driving licenses, and valid passports. Address proofs must confirm residence within the last 3 months inside the UAE.

Technical Support Infrastructure

Our technical support is hosted in Dubai Internet City with redundant servers ensuring 99.9% uptime. Dedicated servers for UAE clients reduce latency to less than 10 milliseconds for Dubai-based traders. Our network is monitored 24/7 with automatic failover.

Support includes MT5 Expert Advisor installation, custom indicator deployment, and automated trading setup. We provide detailed manuals and video tutorials in both English and Arabic to facilitate usage.

Scheduled server maintenance occurs Saturdays from 2:00 to 4:00 AM DST to avoid trading interruptions. Clients receive SMS and email notifications 30 minutes before any maintenance begins.

Common technical issues prioritized include login failures, order delay over 100 ms, data feed disruptions, app sync problems, and Expert Advisor errors.

Specialized Department Access

Financial Services Department

Our financial services team manages all transactions for UAE clients. Deposits can be made via local bank transfers, credit cards, and digital wallets. Withdrawals are processed within 24 hours for accounts with verified documentation.

AED currency deposits and withdrawals are supported through agreements with major UAE banks. Currency conversions follow institutional rates, typically 0.1% lower than retail bank rates. Transactions exceeding AED 50,000 are assigned a dedicated relationship manager.

Supported payment methods include Visa, Mastercard, bank wires, and selected e-wallets. Processing times and minimum amounts vary per method; our financial specialists provide precise fee and timing details.

Educational Support Services

We offer tailored educational support for UAE traders, including individual coaching, market analysis, and platform training. Sessions are delivered via webinars, personal meetings, and written guides.

Arabic-language materials cover trading basics, risk management, and platform navigation. Monthly webinars focus on regional market trends and trading tactics for UAE clients.

Emergency Support Protocols

We provide 24/7 emergency support for urgent trading issues. This includes managing open positions during market volatility, platform failures, and urgent security incidents. Emergency cases escalate immediately to senior managers.

After-hours support is available via WhatsApp Business (+971-50-XXX-XXXX) for critical problems such as unauthorized account access or platform crashes. This channel ensures rapid response outside normal business hours.

Critical issues handled include unauthorized access attempts, large exposure during volatility, platform outages, deposit and withdrawal failures, and margin calls.

Self-Service Support Options

Online Knowledge Base

Our knowledge base offers over 200 articles covering every aspect of FxView trading. It supports English and Arabic searches with instant results. Content is updated regularly to reflect platform improvements and regulatory changes.

Video tutorials explain platform navigation, order execution, and account management. Arabic subtitles accompany stepwise visual guides. Orientation videos target UAE regulatory compliance and local payment procedures.

Account Management Portal

The client portal enables self-service for profile updates, communication preferences, and transaction history review. It supports KYC document uploads and address verification. Real-time monitoring of open positions, margin, and P/L calculations is available.

The portal integrates with trading platforms for unified account control. Mobile access allows management from any device and location in the UAE.

Feedback and Improvement Systems

Our company collects client feedback continuously to improve service quality. Satisfaction surveys follow every support interaction, gathering ratings and suggestions. Monthly reviews analyze data to enhance training and procedures.

We track key performance indicators to meet response time and resolution goals. Clients may request service performance reports on demand. Feedback channels include post-contact surveys, monthly quality assessments, and annual service evaluations.

Contact Information Summary

We provide multiple, reliable contact points for all UAE client support needs. Consistent contact details across channels ensure inquiries route correctly to relevant departments. Updates to contact information are communicated via email and platform notices.

General support email ([email protected]) generates and tracks tickets automatically. Specialized department emails allow direct communication with technical, financial, and compliance teams. Each email includes a reference ticket number for follow-up.

Our physical office is located at FxView UAE Office, Dubai International Financial Centre, Gate Village 10, Level 2, Dubai, UAE. It handles document submissions, client meetings, and regulatory consultations. Appointments run Monday through Thursday, 10:00 AM to 4:00 PM DST.

This multi-channel support infrastructure ensures professional service for all UAE-based traders using FxView.